International Policy
A well monitored email address is EXTREMELY important!

All International orders except Ground to Canada are shipped via Express. Since Express shipments are calculated based upon the size of the box AND the weight, the shipping cost is rarely correct. In addition you need to pay duties and customs. You will receive an email from us with more accurate costs. Please monitor your email so your order can be processed. 

Credit Card for International Customers
You can use your credit card. Enter the correct BILLING address which may be different than your SHIPPING address. After you've entered all the required information your credit card will probably be DECLINED because you do not have a USA zip code. Check the information that you entered. If it is correct, do NOTHING. From our end we should be able to process the credit card. However, we will not charge your card until you have agreed on ALL costs associated with your order. Please monitor your email and we will tell you what you owe and why.

PayPal for International Customers
As you check out, you will be given the option of paying with PayPal.  Many of our International customers use this option. We will request any additional amount you owe and the reason. Once we receive the additional payment we will process your order. Our email address for PayPal is gloria@wallstreetgifts.com

Shipping for International Customers
You have TWO shipping options via UPS. It is your only option. We used to ship all international orders via the U. S. Post Office but we no longer do so.  UPS option #1 should arrive in 2-3 days. UPS option #2 should arrive in 5 days. Your tracking information is emailed to you. If you have a FEDEX or UPS account, we will gladly use it. If you have a customs broker, let us know.

Handling Charge
Due to the extra work needed for International shipments, there is a $5 handling fee.

CANADA
See separate page

International Order Procedure
Step 1: 
Customer Service calculates shipping cost estimate to your destination.

Step 2: 
Customer Service calculates the estimate for customs, VAT and taxes. We pass along the costs your country charges.

Step 3: 
Customer Service emails you detailed computation with shipping cost, customs and tax and VAT. Realize this is our best efforts ESTIMATE. It may be exactly right or it may be off by a few dollars.

Step 4: 
We wait for you to reply to our email with your approval saying “Please Process Order!”

Step 5: 
Order department creates Sales Receipt with all appropriate costs and emails it to you.

Step 6: 
We charge your credit card for appropriate amount or request additional money in PayPal. If you are paying through PayPal, we will wait to receive your payment.

Step 7: 
Order department releases your order for shipment when all payments made.

Step 8: 
You will receive an email with your tracking information. If you do not receive your shipment on the day specified for delivery, call your local office to determine problem. Some drivers have a problem finding locations. This will be easier for you to do than for us to do. You could even go to your local office if convenient. Customs may also delay the shipment. The tracking info is automatically generated. If you don't receive it, look in your SPAM folder. It is either there or you misspelled your email address.

Step 9: 
Sometimes the customs and tax amount we calculate does not agree with actual amount that your government calculates. Our customs bill tends to arrive 4-6 weeks after shipment! If we are billed more, you will be charged more. Fortunately, we seldom have to charge more.

Shipping Time
For International customers, if we have your confirmed order by 1 PM (California time) Monday-Friday excluding Holidays, we can normally ship it that day. However, sometimes it is delayed by a day due to the extra paperwork. No shipment is made without payment. Once shipped, it should take 2-5 business days before you receive shipment.

Customs & Duties
Each country has its own customs and duties charge. You pay this charge.

Our site is seen in over 170 countries and translated into at least 70 languages. We ship internationally every day. We've shipped to over 50 countries. We THANK our International customers for their business. We try to provide you the best service possible. International shipments are more costly for us to process.

 

You can help the process by responding quickly so we don't have to email more than once.

Shipping from other locations
Not all shipments are sent from our warehouse in California. If we are having the manufacturer ship direct to you, you will still go through the same process as outlined above. You will still receive tracking info from us. Sometimes we have to bring items into our warehouse to ship.

 

As you check out, you will be given the option of paying with PayPal. You will also owe additional money for customs. We will email you what the additional amount is and the reason for the cost. Once we receive BOTH payments we will process your order. Our email address for PayPal is gloria@wallstreetgifts.com