International Policy

You will owe additional money due to customs – but initially place your order using either a credit card or PayPal.

Credit Card for International Customers
You can use your credit card. Enter the correct BILLING address which may be different than your SHIPPING address. After you've entered all the required information your credit card will probably be DECLINED. Check the information that you entered. If it is correct, do NOTHING. From our end we should be able to process the credit card. However, we will not charge your card until you have agreed on ALL costs associated with your order.

PayPal for International Customers
As you check out, you will be given the option of paying with PayPal. You will also owe additional money for customs. We will email you what the additional amount is and the reason for the cost. Once we receive BOTH payments we will process your order. Our email address for PayPal is gloria@wallstreetgifts.com

Shipping for International Customers
You need to select International as your shipping option. It is your only option. We used to ship all international orders via the U. S. Post Office but we no longer do so. In February 2003 we switched to FedEx. Due to the great rates we get from FedEx we found their rates the best. You should receive your package within 3 business days from date shipped. Your tracking information is emailed to you. This is a HUGE improvement over USPS.

We use FEDEX software to calculate the shipping cost but it is seldom accurate. We've shipped to at least 50 countries. If you have a FEDEX account, we will gladly use your account number.

Handling Charge
Due to the extra work needed for International shipments, there is a $5 handling fee.

CANADA
We always ship FedEx Canada Ground. This is different from Ground within the U.S. You need to choose INTERNATIONAL as your shipping option. FedEx Canada Ground is cheaper than FedEx International, and we wish that option was available in the Shopping Cart - but it isn't.

Canada Ground is cheaper than FedEx International, and we wish that option was available in the Shopping Cart - but it isn't.

International Order Procedure
Step 1:
Customer Service calculates shipping cost estimate to your destination.

Step 2:
Customer Service calculates the estimate for customs, VAT and taxes using www.fedex.com You can estimate this yourself. Look under International Tools tab. We pass along the costs your country charges.

Step 3:
Customer emails you detailed FEDEX computation with shipping cost, customs and tax and VAT. Realize this is our best efforts ESTIMATE. It may be exactly right or it may be off by a few dollars.

Step 4:
We wait for you to reply to our email with your approval. Please Process Order!

Step 5:
Order department creates Sales Receipt with all appropriate costs and emails it to you.

Step 6:
We charge your credit card for appropriate amount or request additional money in PayPal. If you are paying through PayPal, we will wait to receive your payment.

Step 7:
Order department releases your order for shipment.

Step 8:
You will receive an email with your tracking information. If you do not receive your shipment on the day specified for delivery, call your local FedEx office to determine problem. Some drivers have a problem finding locations. This will be easier for you to do than for us to do. You could even go to your local FedEx office if convenient. Customs may also delay the shipment. The tracking info is automatically generated. If you don't receive it, look in your SPAM folder. It is either there or you misspelled your email address.

Step 9:
Sometimes the customs and tax amount we calculate does not agree with actual amount that your government calculates. If that occurs, we receive a bill from FEDEX for the difference. This additional bill tends to arrive 4-6 weeks after shipment! If we are billed more, you will be charged more.

Shipping Time
For International customers, FedEx picks up at 3 PM (California time). If we have your confirmed order by 1 PM (California time) Monday-Friday excluding Holidays, we can normally ship it that day. However, sometimes it is delayed by a day due to the extra paperwork. No shipment is made without payment. Once shipped, it typically takes 3 business days before you receive shipment.

Customs
Each country has its own customs charge. You pay this charge.

We ship Internationally every day. We've probably shipped to over 50 countries. We THANK our International customers for their business. We try to provide you the best service possible. International shipments are more costly for us to process. You can help the process by responding quickly so we don't have to email more than once.

Shipping from other locations
Not all shipments are sent from our warehouse in California. If we are having the manufacturer ship direct to you, you will still go through the same process as outlined above. You will still receive tracking info; but it will be sent by Customer Service. Shipping may be by UPS.